RARG:2008 ResNet Survey:Overall ResNet and IT Responsibilities
From ResNetWiki
The organizational structure and overall responsibilities of "ResNet" organizations vary significantly. Some institutions have dedicated groups or individuals supporting the residential computer network and others do not. The groups and individuals supporting the residential computer network may exist in the institution's central IT group, Housing, or elsewhere. What is the overall structure and responsibilities of your ResNet?
1. What organization on your campus is primarily responsible for maintaining the physical infrastructure of the computer network for your on-campus housing facilities? Examples of this responsibility may include physical installation and maintenance of wiring, network switches, and installing and repairing data ports. (Check all that apply)
- IT (Central IT, Networking, Security, etc.)
- Student Affairs (Housing, Residence Life, etc.)
- Outside entity not affiliated with your institution
- Other (please specify)
2. What organization on your campus is primarily responsible for managing the logical infrastructure of the computer network for your on-campus housing facilities? Examples of
this responsibility may include configuring switches and routers, monitoring network traffic, administering servers (DHCP, DNS, etc.), and shaping/filtering network traffic. (Check all that apply)
- IT (Central IT, Networking, Security, etc.)
- Student Affairs (Housing, Residence Life, etc.)
- Outside entity not affiliated with your institution
- Other (please specify)
3. What organization on your campus is primarily responsible for supporting the end users (residents, staff, faculty, guests, etc.) of the computer network for your on-campus housing facilities? Examples of this responsibility may include installing network interface cards (NICs), troubleshooting client-side network issues, installing and configuring necessary software (network client, antivirus software, etc.), and other desktop support. (Check all that apply)
- IT (Central IT, Networking, Security, etc.)
- Student Affairs (Housing, Residence Life, etc.)
- Outside entity not affiliated with your institution
- Other (please specify)
4. Is your residential computer network separate from the rest of the campus network(s)?
- Yes, our residential computer network is physically separate
- Yes, our residential computer network is logically separate
- Yes, our residential computer network is both physically and logically separate
- No
(Required) 5 Is there a distinct group, team, or individual on your campus that the campus community would identify as the primary support for the end-users of the residential computer network (i.e., is there a separate "ResNet" organization on your campus)?
- Yes
- No
- Other (please specify)
6. To what parent organization does this group (ResNet) report?
- IT (Central IT, Networking, Security, etc.)
- Student Affairs (Housing, Residence Life, etc.)
- Outside entity not affiliated with your institution
- Other (please specify)
7. Is the organization that provides end user support for users of the residential computer network responsible for providing some or all of the support for any of the following:
- Information systems used by Housing staff (CBORD, RMS, etc.): Yes No Service not offered Not sure
- Cable television in the residence halls: Yes No Service not offered Not sure
- Telephone service within the residence halls: Yes No Service not offered Not sure
- Card control access to the residence halls: Yes No Service not offered Not sure
8. Has your institution considered outsourcing any significant portion of the residential computer network, including its support or maintenance, to an outside entity not affiliated with your institution?
- Yes, we have outsourced significant portions to a non-university organization
- Yes, we have considered outsourcing to a non-university organization but not pursued it
- We are considering outsourcing to a non-university organization right now
- No, we have not seriously considered outsourcing to a non-university organization
- Other (please specify)
